♡ Our website does not accept returns or exchanges for reasons other than quality issues. Please consider carefully before placing an order.

♡ Before submitting an order, please carefully check your information. Please ensure that your address is complete (including the city, postal code, and country). We will not be responsible for delivery issues caused by incorrect or incomplete information.

♡ When you complete the payment, it means that the order has been confirmed. A confirmed order cannot be changed or cancelled (including any ordered products or delivery addresses).

♡ When completing the checkout process in the shopping cart, the system will prompt you to create an account. By creating an account, your user data will be saved, and it can be automatically filled in when placing an order next time. 

♡ If you encounter quality problems within 3 days after receiving the goods, please send an email to support@sweetieribbondiary.com. Attach detailed photos of the damage, and we will handle it for you. 

♡ All products in the same order will be shipped only when all items in the order are available. If you wish to receive them in sequence, please place separate orders (shipping fees need to be paid separately).

♡ If you need to combine orders, please contact us before shipment and indicate the order numbers and registered names. Please note that orders paid by credit card and pre-sale products cannot be combined. Please understand.

♡ After the order is completed, a confirmation email will be sent to the email address you registered. If you do not receive the email, please check whether it is due to email delay, incorrect registered email address, or domain name restrictions set in your email. Please add “support@sweetieribbondiary.com” to your whitelist.

♡ Due to system reasons, an order may be completed even if the quantity exceeds the inventory. In this case, the product will be out of stock. We will notify you separately by email, cancel the out-of-stock products, and only ship the products in stock. We apologize for the inconvenience caused.

3.Regarding Pre-sales

Placing an order during the pre-sale period can enjoy a limited-time discount and ensure that you can buy the products you like.

4.Regarding Shipping and Shipping Fees

All products are shipped from China to the world.

■As long as the order is over＄150, Free shipping and tax included. If the order amount is less than＄150, you should pay for the shipping fee on your own.

■For orders from some countries, the order require over＄300 for free shipping and tax included. If the order amount is less than＄300, you should pay for the shipping fee on your own.